Dry Shampoo Light Tones

Thank you for shopping with The Salon. We strive to ensure your satisfaction with every purchase. Please review our return policy below:

1. **Unopened and Unused Items**: We accept returns of unopened and unused items within 30 days of purchase. Items must be in their original packaging and in resalable condition to qualify for a refund or exchange.

2. **Opened or Used Items**: Unfortunately, we cannot accept returns for items that have been opened or used due to health and safety regulations. Please ensure you are selecting the correct products before opening or using them.

3. **Damaged or Defective Items**: In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a refund.

4. **Return Process**: To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to proceed.

5. **Refunds**: Refunds will be processed to the original form of payment within 7-10 business days after we receive the returned item.

6. **Return Shipping**: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

7. **Final Sale Items**: Certain items may be marked as final sale and are not eligible for return or exchange. Please review product descriptions carefully before making your purchase.

**Contact Us**

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at Thesalon277@gmail.com

 

Thank you for choosing The Salon for your hair care needs. Please review our shipping policy below:

1. **Processing Time**: Orders are typically processed and shipped within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

2. **Shipping Methods**: We offer several shipping methods for domestic and international orders. Shipping options and rates will be displayed during the checkout process. Please select the preferred shipping method that best suits your needs.

3. **Domestic Shipping (United States)**:
   - Standard Shipping: Delivery typically takes 3-7 business days.
   - Expedited Shipping: Delivery typically takes 2-3 business days.
   - Express Shipping: Delivery typically takes 1-2 business days.

4. **International Shipping**: We ship to select international destinations. International shipping rates and delivery times vary depending on the destination country and selected shipping method. Customs and import duties may apply and are the responsibility of the customer.

5. **Order Tracking**: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

6. **Shipping Delays**: While we make every effort to ensure timely delivery of your orders, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather, carrier delays, or peak holiday seasons. We appreciate your patience and understanding during such times.

7. **Incomplete or Incorrect Shipping Address**: It is the customer's responsibility to provide accurate and complete shipping information at the time of checkout. We are not liable for orders shipped to incomplete or incorrect addresses provided by the customer. Please review your shipping address carefully before submitting your order.

8. **Lost or Stolen Packages**: We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.

9. **Shipping Restrictions**: Certain products may be subject to shipping restrictions or regulations imposed by local authorities. We reserve the right to cancel orders or modify shipping methods for products affected by such restrictions.

**Contact Us**

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at Thesalon277@gmail.com